Return Policy

Thank you for shopping at Zenobyte. We want you to love every purchase, and we’re here to ensure your experience is smooth and worry-free.
Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We accept returns within 30 days after you receive your order.

To be eligible for a return, the item must be:

Unused, unworn, and in the same condition as received
With original tags and packaging
Free from stains, odors, or damage not caused during delivery

You’ll also need a receipt or proof of purchase.

2. Non-Returnable Items

The following items cannot be returned:

Items marked as Final Sale
Gift cards
Personal care items (for hygiene reasons)
Used or damaged items

3. Return Process

Step 1: Contact Us

Please email our support team at lusansan2027@outlook.com with:

Order number
Reason for return
Photos (if item is defective or damaged)

Step 2: Return Approval

Our team will review your request and provide the return address and instructions.

Step 3: Ship the Item

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

4. Refunds

Once your return is received and inspected, we will notify you of the approval status.

Approved refunds will be issued to your original payment method within 5–10 business days.
Shipping fees are non-refundable, except for defective or incorrect items.

Please note: Processing times may vary depending on your bank or payment provider.

5. Exchanges

We currently do not offer direct exchanges.
If you need a different item, please request a refund and place a new order.

6. Order Cancellations

Orders can be canceled within 24 hours of purchase.
If the order has already been shipped, cancellation is not possible.

7. Damaged, Defective, or Wrong Items

If your item arrives damaged or incorrect, please contact us within 7 days of receiving it.
Email us with photos, and we will arrange a replacement or full refund.

8. Late or Missing Refunds

If you haven’t received a refund:

Check your bank account again
Contact your credit card company
Contact your bank

If you’ve done all of the above and still haven’t received your refund, please reach out to us at lusansan2027@outlook.com.

If you have any questions about our Return Policy, feel free to contact us.
We’re always here to help. 💛